Terms Of Engagement
Our Terms Of Engagement
Motor Finance Redress Processing Service
Last updated: 2nd April 2026
1. About Us
Car Reclaim Hub, Car Finance Claims and Motor Finance Claims are trading styles and domain names operated by Greytouch Partners, a sole-trader accounting practice regulated by HM Revenue & Customs as an Accounting Service Provider for Anti-Money Laundering purposes.
Trading address:
2nd Floor (GTP)
126 New Walk
Leicester
LE1 7JA
Contact email: claims@car-redress-hub.co.uk
References to “we”, “us” or “our” mean Greytouch Partners.
References to “you” or “your” mean the individual instructing us.
2. Nature of Our Service
We provide a fixed-fee administrative and processing service to assist individuals in submitting claims under the Motor Finance Redress Scheme in relation to alleged mis-selling of motor finance agreements.
Important clarifications
(a) We are not a law firm
(b) We do not provide legal advice
(c) We do not provide financial advice
(d) We do not represent you before courts or tribunals
(e) We do not hold or receive compensation monies
(f) You are free to submit claims yourself at no cost
3. Scope of Services
Our services may include:
(a) Reviewing information provided by you relating to historic motor finance agreements
(b) Assisting with the completion of Redress Scheme claim documentation
(c) Submitting claims to lenders or scheme administrators on your behalf
(d) Requesting updates and chasing responses
(e) Keeping you informed of progress
Each finance agreement is treated as a separate claim.
4. What We Do Not Do
We do not:
(a) Provide legal opinions
(b) Assess litigation prospects
(c) Negotiate court settlements
(d) Guarantee any compensation outcome
5. Fees & Payment
(a) Our fee is £99 (including VAT) per successful claim
(b) The fee is only payable once compensation has been received by you
(c) If no compensation is awarded, no fee is payable
(d) Compensation is paid directly to you, not to us
You agree to pay our invoice promptly once compensation has been received.
6. Your Responsibilities
You agree to:
(a) Provide accurate and complete information
(b) Respond promptly to reasonable requests
(c) Inform us if you receive direct contact or payment from a lender
(d) Avoid submitting duplicate claims without notifying us
7. Cancellation & Cooling-Off
(a) You may cancel within 14 days of instructing us with no charge
(b) If you cancel after a claim has been submitted and compensation is later awarded, our fee remains payable
(c) Cancellation must be made by email
8. Limitation of Liability
Our total liability (excluding fraud or death/personal injury caused by negligence) shall not exceed the amount of the fixed fee paid for the relevant claim.
Nothing in these terms limits your statutory consumer rights.
9. Data Protection
Your personal data is processed in accordance with our Privacy Policy, available on this website.
10. Governing Law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.