Motor finance mis-selling generally refers to situations where, for example, a lender or broker failed to properly disclose commission arrangements, or where the cost of finance was higher than it needed to be because of undisclosed incentives. The proposed Motor Finance Redress Scheme is expected to focus on unfair, undisclosed commission arrangements in particular.

In broad terms, individuals who took out qualifying motor finance agreements (such as PCP or hire purchase) during the relevant period set out in the redress scheme rules may be able to claim. The exact eligibility criteria will depend on the final rules of the scheme once published.

Mis-selling of car finance was widespread. We can check out if you qualify for a claim with a little bit of information from you.

You can actually contact the Lender or Financial Ombudsman Service yourself at no cost to you. However, for a small fixed fee per claim, we do all the paperwork and chasing for you and keep you fully informed as to the progress of your claim. You only pay once you receive you claim. Our service is optional and is focused on administrative support and processing.

All (100%) of the compensation money to which you are entitled goes to you directly.

We charge a fixed fee of £99 (including VAT) per successful claim. You only pay this fee after you have received compensation. If you do not receive compensation, there is nothing to pay.

Our fee becomes payable only after compensation has been confirmed and paid to you. We will then issue an invoice for £99 (including VAT) per successful claim.

The redress process itself should not normally be recorded as a negative event on your credit file, but any impact will depend on how your lender records adjustments. If you have concerns about your credit file, you should check directly with the lender or a credit reference agency.

No don’t worry. We can obtain this information for you with a bit of help from you.

If you have already made a complaint, we will review what has been done so far and advise whether there is any practical administrative support we can still provide. In some cases, you may not need our services.

Greytouch Partners is regulated by HM Revenue & Customs as an Accounting Service Provider for Anti-Money Laundering purposes. We are not a law firm and we are not authorised by the Financial Conduct Authority as a claims management company. Our service is limited to administrative claims-processing support.

No. We cannot guarantee any particular outcome. Whether compensation is awarded will depend on your specific circumstances and the decision of the lender or scheme administrator under the relevant rules.