Privacy Policy
Our Privacy Policy
Car Reclaim Hub / Car Finance Claims / Motor Finance Claims
Last updated: 2nd April 2026
1. Who We Are
This Privacy Policy applies to the websites:
They are operated by Greytouch Partners, who is the Data Controller under UK data protection law.
Trading address:
2nd Floor (GTP)
126 New Walk
Leicester
LE1 7JA
Email: claims@car-reclaim-hub.co.uk
2. Data We Collect
We may collect:
- Identity data (name, date of birth)
- Contact data (address, email, phone number)
- Motor finance agreement details
- Correspondence with lenders or scheme administrators
- Identity verification information (where required for AML compliance)
We do not intentionally collect special category data.
3. How We Use Your Data
Your data is used to:
- Process and submit motor finance redress claims
- Communicate with lenders and scheme administrators
- Comply with legal and regulatory obligations
- Maintain accurate records
Lawful bases include contractual necessity, legal obligation, and legitimate interests.
4. Data Sharing
Your data may be shared with:
- Motor finance lenders
- Redress Scheme administrators
- Secure third-party service providers
We do not sell personal data.
5. Data Retention
Data is retained only as long as necessary, generally up to 6 years, unless a longer retention period is required by law.
6. Your Rights
You have rights to:
- Access your personal data
- Correct inaccuracies
- Request erasure
- Restrict or object to processing
- Complain to the Information Commissioner’s Office (ICO)
7. Security
We use reasonable technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.
8. Contact
For data protection queries:
Email: dataprotection@car-reclaim-hub.co.uk
Business: Greytouch Partners